EDUCATION SESSIONS

TUESDAY, OCTOBER 5

Speaker: Eli Dominitz, Founder & CEO, Q6 Cyber
Track: Evolution of Fraud
Time: 10/5, 1:15 pm

Fraudsters and The Dark Web: A toxic combination

The fraud ecosystem is thriving on the Dark Web. In it, techy-savvy cybercriminals and more “traditional” fraudsters interact and operate below the radar of merchants and even law enforcement. In this presentation, we will venture into the Dark Web and profile the latest trends in fraud. We will browse the most popular fraud communities and showcase leading tools. Additionally, we will discuss how the “good guys” can collect actionable intelligence on the Dark Web to disrupt such fraudulent schemes. 

Key learnings:

  • What real criminals are talking about in real time on underground forums
  • How businesses can use the Dark Web and other tools in the digital underground to protect themselves

TUESDAY, OCTOBER 5

Speaker: Gil Rosenthal, Fintech Risk Management and Fraud Prevention Consultant
Track: Evolution of Fraud
Time: 10/5, 2:15 pm

Fraud on the Horizon: When identities & payment instruments are compromised

Creating a financial instrument is easier than ever—and not just for legitimate users. A new wave of fraudsters are leveraging inexperienced financial institutions and massive data leaks resulting in more fraudulent bank accounts and cards than ever. This fraud commodity used to be a luxury item only higher-end fraudsters had access to. It is now being mass-produced, and its impact is making larger ripples in our ecosystem. This session will explain how this MO works, why it is happening, why you should care, and what steps can you take to be better prepared.

Key learnings:

  • How fintech lending has become an incubator for fraud types affecting merchants
  • Why it’s easier than ever for bad actors to create valid payment instruments
  • How and why FIs are pushing fraud to card transactions, wallet, BNPL and more
  • How merchants can respond

THURSDAY, OCTOBER 7

Time: Oct. 7 at 12:30PM ET

Social KYC: Using Social Media Data to Verify Your Customers & Reduce Fraud

Online fraud is constantly evolving, with fraudsters sharing profitable tactics with one another, leaving merchants vulnerable. In this webinar, we will talk about the merits of Social KYC: using user’s social media profiles to screen registration data, identifying fraud before it happens. While acquiring your users’ online profiles is difficult, there are tactics to make it less challenging. In addition to identity verification, learn how to use social profiles to reduce or respond to friendly fraud and refund disputes.

You will learn:

  • How to validate users via Social Media
  • Ways to integrate Social KYC into risk checks
  • How to find the right balance between risk and user friction
  • Automating Social KYC

THURSDAY, OCTOBER 7

Speakers: Dajana Gajic-Fisic, Finish Line; Karisse Hendrick, Chargelytics Consulting
Track: Evolution of Fraud
Time: 10/7, 1:15 pm

The Gateway Fraud: Policy Abuse in Retail

Abuse of promotional codes, loyalty programs, return policies, and more has been growing, and it has fallen to fraud departments to deal with. The impact of low-level fraudsters coordinating on public forums to generate a secondary market for these abuse methods and promotional codes has greatly impacted the volume of these types of abuse towards retailers. The result has been a need for fraud departments to increase their visibility into other areas of the business, work with cross-functional teams, and to implement additional policies and processes to curb abuse.

Key Learnings:

  • Understand full impact of various types of policy abuse on revenue
  • How to identify and reduce fraud based on corporate policy

Why working cross-functionally with other areas of your business is vital for reducing policy abuse

THURSDAY, OCTOBER 7

Speakers: Ryan Konop, Senior Manager - Fraud Prevention and Payments at NewFold Digital, Ryan Pumphrey, Senior Manager, Fraud Prevention at The RealReal; Vineet Grewal, Risk Operations Manager at Wish, Megan Moran, Customer Relationship Management Manager at LeafFilter
Track: Chargebacks
Time: 10/7, 2:15pm

How Should I Manage Chargebacks: In-House or Third Party?

E-commerce was one of the only winners in the Covid-19 pandemic, surging more than 30% in 2020 compared to 2019, and experts expect growth to continue. But an increase in sales almost always comes with an increase in chargebacks, and last year was no different, making a solid strategy to respond to chargeback dispute vital for companies that sell through digital channels. Deciding whether manage chargebacks in-house or hire outsource that work is key for merchants. In this session, we'll hear from companies that have made this decision, and they'll share lessons were learned, and what companies consider when making this decision that could significantly impact a merchant's bottom-line. 

Key Learnings:

  • Organizing in-house chargeback management (staffing, training, SLAs, KPIs)
  • How to evaluate which third-party provider is the best fit
  • Understanding reporting and billing of third-party providers

TUESDAY, OCTOBER 12

Speakers: John Matas, Etsy; Erin Sink, Udemy; Tal Yeshanov, Plastiq
Track: Thinking Organizationally About Fraud
Time10/12, 1:15 pm ET

Fraud Team Leadership: Remote Edition

The nature of work, itself, has changed since the pandemic began in 2020. And, while many teams have come back to offices, many more are still fully remote or working on a hybrid schedule. For fraud teams, there are additional challenges that come with having some or all staff working in disparate locations In this session, experienced leaders in fraud prevention will share how they have encouraged their teams to share information on fraud rings, maintain comradery, provide encouragement, direction, and even a little fun from a distance. 

Key Learnings:

  • How teams are dividing responsibilities when working remotely
  • Specific challenges experienced by separated team members
  • Successful management techniques that get the most out of remote staff

TUESDAY, OCTOBER 12

Speakers: Karisse Hendrick, Chargelytics Consulting; Holly Sandberg, Paciolan; Jordan Harris, Ticketmaster
Track: Thinking Organizationally About Fraud
Time: 10/12, 2:15 pm ET

Merchants and Technology Providers: Bridging the Gap with Communication

Often there is a disconnect between merchants, who desperately need antifraud tools and technology to do their jobs, and vendors, who desperately want to sell those things to them. But fraud professionals deal with people trying to take advantage of them every day, which sometimes affects those interactions. Salespeople who understand how merchants want to be communicated with may find they establish more trust and find more success in reaching their goals in the e-commerce fraud space. In this session, merchants discuss what approaches vendors have taken with them that have worked and which haven’t. 

Key Learnings:

  • How merchants prefer to be contacted (phone, email, LinkedIn, etc.)
  • What to say and what not to say to build trust in merchant/vendor relationships

THURSDAY, OCTOBER 14

Speakers: Corwin Cole, CTO, Apruvd; Paul Fisher, Vice President, Pipl
Time:
10/14, 12:30 pm

The Key to Reducing False Declines: Detecting Trust with Pipl Verify

Learn about a tool that allows manual reviewers to quickly see connections between the data points involved in a transaction, so they can approve more trustworthy transactions, more quickly—while reducing false positives and giving your good customers the experience they deserve.

THURSDAY, OCTOBER 14

Speakers: Ramon Gutierrez, Account Security Manager at Etsy; Leah Langston, Senior Product Marketing Manager at NoFraud
Track: Evolution of Fraud
Time10/14, 1:15 pm ET

When Fraudsters Exploit Call Centers

As companies that engage in digital commerce improve the fraud detection and prevention systems protecting their online and mobile channels, fraudsters increasingly are picking up the phone instead—leveraging social engineering though merchants’ call centers  as an effective workaround to perpetrate their crimes. Whether it's to place an order over the phone, request a package re-route, or exploit refund policies, fraudsters are taking advantage of a vulnerability in the system: the humans your company employs to keep customers satisfied. 

Key Learnings:

  • What real-world cases of call center social engineering looks like
  • How to work with your customer service team to provide education and support
  • Effective ways to protect the customer service channel without negatively impacting legitimate customers 

THURSDAY, OCTOBER 14

Speakers: Shawn Colpitts, Senior Fraud Investigator at Just Eat Takeaway.com; Brittany Allen Trust and Safety Architect at Sift; John Venglass, Sr. Director, Product Development at Vesta
Track: Evolution of Fraud
Time: 10/14, 2:15 pm ET

Taking Stock: Emerging Fraud Trends

E-commerce grew more in the pandemic year of 2020 than it had in the previous three years—and fraud followed suit. But it wasn’t just more of the same. New channels like buy online, pick up in store and new payment types like Buy Now, Pay Later resulted in new attack vectors and fraudsters became more organized, sophisticated and effective than ever. In this session, our experts talk about what they’re seeing now and the best ways to face new challenges.

Key Learnings:

  • What are the biggest fraud threats to e-commerce merchants right now
  • What can merchants do to more effectively identify and prevent emerging threats